Refund Policy

You can exchange most items bought online, at any of our stores across India. You do not have to bear any courier shipping charges for returns.

- Anupamworld.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
- At Anupamworld.com we offer an EASY 14-DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from Anupamworld.com.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
- You may return merchandise to us in the following ways:
• Most items are returnable in our stores, to check which items cannot be returned in our stores   please call our customer care on (+91) 99 110 63 008. You may visit any Anupam World in India, and   return the merchandise in unused condition, along with the original sale invoice, or
• You may call Anupamworld.com customer care on (+91) 99 110 63 008, and request a return or   exchange. We will arrange for the merchandise to be collected from the delivery address through   courier, and returned to us. We shall process the return subject to receipt of the merchandise at   our location in unused condition in its original packaging along with original tags and invoice, failing   which return/ exchange / refund may not be possible.
- Any returns/exchanges at Anupam World stores, or through courier, must be accompanied by the original sale invoice which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at (+91) 99 110 63 008 or e-mail us at shopping@anupamworld.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.

You can exchange most items bought online, at any of our stores across India. You do not have to bear any courier shipping charges for returns.

- Anupamsinks.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
- At Anupamsinks.com we offer an EASY 14-DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from Anupamworld.com.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
- You may return merchandise to us in the following ways:
• Most items are returnable in our stores, to check which items cannot be returned in our stores
please call our customer care on (+91) 99 110 63 008. You may visit any Anupam World in India, and   return the merchandise in unused condition, along with the original sale invoice, or
• You may call Anupamsinks.com customer care on (+91) 99 110 63 008, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
- Any returns/exchanges at Anupam World stores, or through courier, must be accompanied by the original sale invoice which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at (+91) 99 110 63 008 or e-mail us at shopping@anupamworld.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.

- Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on (+91) 99 110 63 008. You may visit any Anupam World store in India, and return the merchandise in unused condition, along with the original sale invoice.
- If you return any merchandise purchased on Anupamworld.com at any Anupam World store, you shall be issued a Anupam World credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Anupam World store within 6 months.
- Please note that the original Anupam World credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
- The Anupam World credit note can only be used to pay for purchases at Anupam World stores, and cannot be redeemed against purchases made on Anupamworld.com. The issue of the Anupam World credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Anupam World for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, e-gift voucher, or through any other means.

- If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
- Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
- Any refund against a return request made to Anupamworld.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
- After the merchandise is received by Anupamworld.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
- Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
- Refunds of payments made via Cash on Delivery will be done by cheque. The refund cheque will be delivered to the billing address within 10 working days.

- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request.
- The shipping address is not serviceable.
- Any other reason beyond the control of merchants or Anupamsinks.

- Established defect in the product which the seller is not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refused to take the delivery.
- Products damaged during transit and delivery not accepted.

- Ensure that the product is in seller warranty.Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- The refund shall be processed only after the product is shipped back and received by merchant.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- The return courier awb/tracking number is not intimated to Anupam World customer support team is not eligible for refundThe order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund.

- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
- Pack the product properly and label the product with the order number, seller address and your address.
- Follow the instructions of customer care carefully for coordinating with the Courier company.
- Ensure that the awb/ tracking number is shared with Anupam World customer care once the courier agency has picked up the product.
- The order shall be cancelled once the seller receives the product in undamaged condition [there should be no scratches, no dents etc.

Please ensure to pack the product properly before handling it over to courier representative.

A refund can be refused if the following conditions are met.
- The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.

- The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
- No intimation regarding delayed shipment of product is received either by call or sms.
- For non delivery, the issue needs to be reported within 15 working days to Anupamsinks Shopping.
- Once the non delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by Anupamsinks customer care.

- On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.

shopping.anupamsinks.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above. PLEASE CALL AT (+91) 99 110 63 008 or Toll Free #1-800-110-123 OR MAIL US AT shopping@anupamworld.com if you have any queries or concerns about our returns and exchange policy.